Terms & Policies
Security & Privacy
At Peter Michael Winery, we are committed to protecting your privacy. The winery will not sell, give, lend or otherwise distribute your personal information without your permission to any other person or entity that is not part of the processing or shipping of your wine order, other than the Peter Michael Foundation, as described below.
The winery’s online ordering and customer service website is hosted by a third party e-commerce vendor. This vendor uses secure server technology for all transactions on the site. The secure server software encrypts all information you input before it is sent to us. In addition, all of your customer data is protected against unauthorized access. All customer payment card information resides in a secure online vault at a specialized payments processor, OpenEdge, and never resides on the winery’s server, or that of our e-commerce vendor. OpenEdge facilitates payment without ever releasing the actual card information to the winery or our e-commerce vendor. OpenEdge is a PCI level 1 validated provider. This is the highest level of security certification offered in the payment processing industry.
Peter Michael Foundation Communications
For mailing list members that have opted-in, the winery occasionally shares contact information, with The Peter Michael Foundation, in support of their groundbreaking efforts in prostate cancer research and patient care. Members may opt-out of this program at anytime by logging into their mailing list account at www.petermichaelwinery.com and selecting “Manage Preferences”, or by contacting the winery directly at 800-354-4459 or firstname.lastname@example.org. To learn more about the Peter Michael Foundation, please visit petermichaelfoundation.org.
Mailing List Program Overview
At Peter Michael Winery, we are committed to a limited production of high quality wines. The winery offers wine each Spring and Fall to our mailing list members. In advance of each release, members receive the details of their offering both by e-mail and US mail. Member’s offerings are based on their length of participation in our program and buying histories. Due to our small production, we are not able to offer all wines to all members. Our wines sell-out completely upon release. As a result, no wine is available for purchase outside of our scheduled releases.
Our releases are conducted on a first order processed, first order filled basis. Quantities are limited. Offerings are not guaranteed. Please order early to avoid disappointment.
Ordering Online is Preferred – Orders placed in our online store are processed immediately by our system. To expedite your order, please click on “Mailing List Login” at www.petermichaelwinery.com. If you prefer to fax or mail your order, please complete your order form in its entirety – including your birth date, delivery address telephone number, and e-mail address. This helps eliminate delays. Missing information and expired credit cards will impede the processing of your order and/or put at risk the safe delivery of your wine. While we will still gladly accept orders via phone, fax and conventional mail, we no longer recommend these methods because of the transmission time and processing delays inherent in them.
Appropriate sales taxes and fees will be applied to shipments as required by state and local tax authorities in the following states:
AZ, CA, CT, GA, HI, ID, IL, IN, LA, ME, MD, MI, NV, NM, NY, NC, ND, OH, SC, SD, TN, TX, VA, VT, WA, WV, WI and WY.
The winery does not process your credit card at the time the order is placed. We will charge your card when your order is being finalized and forwarded to our shipping warehouse. This may be as much as 12 weeks in advance of the actual shipping date. Regardless of the shipping date, all Spring orders must be finalized and paid in full by May 15, all Fall orders by November 4. Payment for all orders must be in US currency.
Domestic & International Shipping Policies
Our priority is to uphold the quality of the wine by selecting the most appropriate shipping and delivery service available and being environmentally conscientious.
For more information, please review our Domestic Shipping Policies. For International members, we request that you review International Shipping Policies to fully understand the process and fees associated with your orders.
Peter Michael Winery is committed to the production of high-quality handcrafted wines and your satisfaction is our goal. All Peter Michael wines are stored in a temperature-controlled environment and are in excellent condition when they leave the fulfillment center.
Shipping Damage – Please inspect all packages as soon as they are received. Should any bottle(s) be broken during shipping, please email us immediately at email@example.com or call (800) 354-4459, so that we can pursue a claim with the shipping company. Returns for shipping damage cannot be processed after 10 days.
In most cases, we will arrange to have the wine picked up. Please keep the original package and its contents exactly as you found them if at all possible. Please understand that if the broken product cannot be retrieved, you cannot receive compensation for the loss.
Defective Wine – Any return claim due to a defect in the product will be addressed on a case-by-case basis. The winery may replace the bottle or issue a credit if inventory is not available. In some cases, the winery may offer replacement with a different vintage of the same wine.
To initiate a claim, please keep the bottle, its unused contents and the cork. Wine or other items should not be returned without prior approval from the winery. To process a return, contact the winery at (800) 354-4459 or firstname.lastname@example.org. Please provide the following information:
Customer name and address
Date of Purchase
Location of Purchase
Product name and vintage
Reason for concern
For all orders that are shipped and refused. the customer will be credited the cost of the product minus any and all shipping charges.